220-901 & 220-902 - CompTIA A+ Complete Study Guide (Course & Labs)

220-901-220-902-complete
220-901-220-902-complete
CompTIA A+ Complete Study Guide (Course & Labs)
ISBN : 978-1-61691-630-5

Gain hands-on expertise in CompTIA A+ certification exam by CompTIA A+ 220-901 & 220-902 course and performance-based labs. Performance based labs simulate real-world, hardware, software & command line interface environments and can be mapped to any text-book, course & training. 220-901 & 220-902 exams cover the expertise and technical knowledge required to install, configure, and maintain devices, PCs and software for end users; properly and safely diagnose, resolve and document common hardware and software issues; assemble components based on customer requirements; provide appropriate customer support; apply troubleshooting skills; and understand the basics of networking and security/forensics.

Lessons

uCertify uses content from well known publishers, instructors, and subject matter experts. They have a minimum of 15 years of experience in their fields. uCertify brings these textbooks to life. It is full of interactive activities that keeps the learner engaged. uCertify brings all available learning resources for a topic in one place so that the learner can efficiently learn without going to multiple places. Challenge questions are also embedded in the chapters so learners can attempt those while they are learning about that particular topic. This helps them grasp the concepts better because they can go over it again right away which improves learning. Learners can do Flashcards, Exercises, Quizzes and Labs related to each chapter. At the end of every lesson, uCertify courses guide the learners on the path they should follow.

uCertify platform supports 50+ different types of interactive activities, connect the idea, or try it yourself lab activities embedded throughout its course. These interactive activities keeps learners engaged and makes learning fun.

Here's What You Get

Exercises, Flashcards, Quizzes & Glossary

Each lesson comes with Exercises, Flashcards & Quizzes. There is no limit to the number of times learners can attempt these. Exercises come with detailed remediation, which ensures that learners are confident on the topic before proceeding. Flashcards help master the key concepts while Glossary defines the key terms.

Exercise Questions
489+
Quizzes
217+
Flashcards
335+
Glossary of terms
335+
Lessons
26+
Videos and How To..

uCertify course includes videos to help understand concepts. It also includes How Tos that help learners with how to accomplish certain tasks.

Videos
142+
Hours
15:07+

Test Prep & Practice Questions

uCertify provides full length practice tests. These tests closely follow the exam objectives and are designed to simulate real exam conditions. Each course has a number of test sets consisting of hundreds of items to ensure that learners are prepared for the certification exam.

Here's What You Get

Pre-assessments Questions
175+
Full Length Tests
6+
Post-Assessments Questions
153+

Features

Full Remediation

Each question comes with detailed remediation explaining not only why an answer option is correct but also why the incorrect answer options are incorrect.

Unlimited Practice

Each test can be taken unlimited number of times until the learner feels they are prepared. Learner can review the test and read detailed remediation. Detailed test history is also available.

Learn, Test and Review Mode

Each test set comes with learn, test and review modes. In learn mode, learners will attempt a question and will get immediate feedback and complete remediation as they move on to the next question. In test mode, learners can take a timed test simulating the actual exam conditions. In review mode, learners can read through one item at a time without attempting it.

Labs

Online labs can be used to supplement training. uCertify labs are an inexpensive & safe way to explore and learn. uCertify labs are versatile - labs simulate real-world, hardware, software & command line interface environments and can be mapped to any text-book, course & training.

Here's What You Get

Performance based lab
150+
Video tutorials
89+
Minutes
51+

Hands on Activities

Motherboards, Processors, and Memory

  • Identifying the CPU package types
  • Identifying components of a motherboard chipset
  • Identifying types of RAM
  • Understanding the BIOS security options
  • Installing a USB 3.0 PCI Express card (2.0 x4)
  • Identifying a PCI-bus slot
  • Identifying motherboard slots
  • Installing motherboard components
  • Installing expansion cards on a motherboard
  • Installing a processor
  • Identifying computer components
  • Identifying computer parts
  • Identifying a CPU socket
  • Identifying memory modules
  • Installing memory modules
  • Identifying computer cooling systems
  • Providing cooling and ventilation to a motherboard

Storage Devices and Power Supplies

  • Formatting a pen drive
  • Supplying power to a SATA drive
  • Connecting the motherboard to the internal hard drive
  • Inserting a pen drive into the USB port
  • Identifying RAID level characteristics
  • Installing SMPS and connecting it to the motherboard
  • Replacing the power supply
  • Identifying computer power supply connectors

Peripherals and Expansion

  • Installing an optical drive and PCI sound card
  • Installing firewire cards
  • Installing a PCI sound card
  • Identifying sound card ports
  • Identifying video card ports
  • Understanding USB versions
  • Identifying additional ports and connectors
  • Identifying video ports and connectors
  • Identifying I/O ports of a motherboard
  • Identifying desktop PC ports
  • Connecting a digital camera to a computer
  • Connecting speakers to a computer
  • Identifying input and output devices

Display Devices

  • Extending monitor displays
  • Changing the refresh rate in Windows 7
  • Changing the display settings of a laptop

Custom Configurations

  • Configuring Windows 7 for media streaming

Networking Fundamentals

  • Understanding advantages and disadvantages of topologies
  • Identifying the purpose of OSI layers
  • Connecting a star topology
  • Identifying network types
  • Identifying OSI layer functions
  • Identifying a network topology
  • Identifying components of a coaxial cable
  • Identifying types of a cable
  • Identifying network connectors

Introduction to TCP/IP

  • Identifying IP address class values
  • Adding and removing an IPv6 address
  • Identifying TCP/IP layers
  • Identifying TCP/IP model layers

Installing Wireless and SOHO Networks

  • Describing 802.11 modulation techniques
  • Describing 802.11 networking standards
  • Understanding QoS levels
  • Identifying key steps to plan a network
  • Connecting to a wireless network
  • Configuring Internet settings on a router
  • Installing a NIC

Understanding Laptops

  • Disabling a touchpad
  • Comparing desktop and laptop
  • Identifying a port
  • Removing a pen drive from a computer
  • Installing laptop components

Understanding Mobile Devices

  • Identifying USB cables of devices

Installing and Configuring Printers

  • Installing a printer
  • Identifying a daisy-wheel printer
  • Understanding the electrophotographic print process
  • Inserting ink cartridges into a printer
  • Connecting a USB printer to a computer
  • Installing memory into a laser printer
  • Identifying the steps for using an inkjet cleaning solution

Hardware and Network Troubleshooting

  • Setting up a boot device priority
  • Running different parameters of the net share command
  • Analyzing domain names with nslookup
  • Analyzing the TCP/IP configuration with netstat
  • Analyzing network paths with tracert
  • Renewing an IP address
  • Stopping and restarting the print spooler service
  • Describing error codes
  • Identifying network cabling tools

Operating System Basics

  • Understanding elements of a notepad window
  • Examining file permissions
  • Changing the system's screen saver
  • Viewing the paging file information
  • Auto-hiding the taskbar
  • Labeling the Start menu of Windows 8
  • Creating a virtual PC machine

Operating System Administration

  • Changing the time zone
  • Showing hidden and system-protected files
  • Observing the Control Panel options in different views
  • Running different parameters of the chkdsk command
  • Configuring Performance Monitor
  • Viewing processes details in the task manager
  • Disabling certain applications and services at startup
  • Viewing sound card driver version
  • Creating a backup of a local disk
  • Changing a basic disk into a dynamic disk

Working with Windows 8/8.1

  • Installing Windows 8
  • Describing boot files

Working with Windows 7

  • Installing Windows 7 using VMware
  • Rolling back to a restore point
  • Turning on Windows 7 firewall logs
  • Configuring password policies
  • Creating a homegroup
  • Connecting to a remote desktop
  • Running power troubleshooter
  • Configuring the TCP/IP values
  • Understanding network card properties
  • Exploring installed applications
  • Customizing user account notification settings

Working with Windows Vista

Working with Mac OS and Linux

  • Identifying tools used in Mac OS and Linux
  • Working with local Ethernet connection
  • Listing files/directories
  • Understanding Linux commands
  • Verifying the working directory
  • Modifying ownership of a file
  • Creating and listing directories
  • Listing files of the current directory

Security

  • Identifying types of firewall
  • Describing types of viruses
  • Disabling the guest account
  • Configuring BitLocker for an identification field
  • Locking an iPhone with a password
  • Configuring settings to allow pop-ups

Network Services, Cloud Computing, and Virtualization

  • Configuring Windows 7 to use a proxy server
  • Understanding email protocols
  • Using Google's cloud services
  • Enabling hardware virtualization

Mobile Operating Systems and Connectivity

  • Activating Google Now
  • Downloading Instagram from the Google Play Store
  • Downloading Instagram from the App Store
  • Configuring email in Android
  • Disabling cellular data on an iPhone
  • Turning on personal hotspot of an iPhone
  • Setting up a VPN in Android
  • Connecting an iPhone to the Wi-Fi network
  • Establishing a Bluetooth connection
  • Turning on airplane mode of an iPhone
  • Viewing the iOS version

Troubleshooting Theory, OSs, and Security

  • Cleaning up the hard disk drive
  • Configuring system in the event of a BSOD
  • Running Disk Defragmenter in Windows 7
  • Running Microsoft Security Essentials and removing infected files
  • Identifying symptoms of problems with the mobile OS

Understanding Operational Procedures

  • Understanding personal safety while moving equipment
  • Identifying guidelines for effective communication

Appendix A

Appendix B

Appendix C

Live Lab

Live-Lab is a real computer equipment, networked together and conveniently accessible over the internet using virtualization. A live-lab has equipments such as a computer, server, switch or router in it that a user is free to configure.

The benefits of live-labs are:

  • Exam based practical tasks
  • Real equipment, absolutely no simulations
  • Access to the latest industry technologies
  • Available anytime, anywhere on any device
  • Break and Reset functionality
  • No hardware costs

Here's What You Get

live lab
29+
Video tutorials
89+
Minutes
51+

Hands on Activities

Motherboards, Processors, and Memory

  • Identifying the CPU package types
  • Identifying components of a motherboard chipset
  • Identifying types of RAM
  • Understanding the BIOS security options
  • Installing a USB 3.0 PCI Express card (2.0 x4)
  • Identifying a PCI-bus slot
  • Identifying motherboard slots
  • Installing motherboard components
  • Installing expansion cards on a motherboard
  • Installing a processor
  • Identifying computer components
  • Identifying computer parts
  • Identifying a CPU socket
  • Identifying memory modules
  • Installing memory modules
  • Identifying computer cooling systems
  • Providing cooling and ventilation to a motherboard

Storage Devices and Power Supplies

  • Formatting a pen drive
  • Supplying power to a SATA drive
  • Connecting the motherboard to the internal hard drive
  • Inserting a pen drive into the USB port
  • Identifying RAID level characteristics
  • Installing SMPS and connecting it to the motherboard
  • Replacing the power supply
  • Identifying computer power supply connectors

Peripherals and Expansion

  • Installing an optical drive and PCI sound card
  • Installing firewire cards
  • Installing a PCI sound card
  • Identifying sound card ports
  • Identifying video card ports
  • Understanding USB versions
  • Identifying additional ports and connectors
  • Identifying video ports and connectors
  • Identifying I/O ports of a motherboard
  • Identifying desktop PC ports
  • Connecting a digital camera to a computer
  • Connecting speakers to a computer
  • Identifying input and output devices

Display Devices

  • Extending monitor displays
  • Changing the refresh rate in Windows 7
  • Changing the display settings of a laptop

Custom Configurations

  • Configuring Windows 7 for media streaming

Networking Fundamentals

  • Understanding advantages and disadvantages of topologies
  • Identifying the purpose of OSI layers
  • Connecting a star topology
  • Identifying network types
  • Identifying OSI layer functions
  • Identifying a network topology
  • Identifying components of a coaxial cable
  • Identifying types of a cable
  • Identifying network connectors

Introduction to TCP/IP

  • Identifying IP address class values
  • Adding and removing an IPv6 address
  • Identifying TCP/IP layers
  • Identifying TCP/IP model layers

Installing Wireless and SOHO Networks

  • Describing 802.11 modulation techniques
  • Describing 802.11 networking standards
  • Understanding QoS levels
  • Identifying key steps to plan a network
  • Connecting to a wireless network
  • Configuring Internet settings on a router
  • Installing a NIC

Understanding Laptops

  • Disabling a touchpad
  • Comparing desktop and laptop
  • Identifying a port
  • Removing a pen drive from a computer
  • Installing laptop components

Understanding Mobile Devices

  • Identifying USB cables of devices

Installing and Configuring Printers

  • Installing a printer
  • Identifying a daisy-wheel printer
  • Understanding the electrophotographic print process
  • Inserting ink cartridges into a printer
  • Connecting a USB printer to a computer
  • Installing memory into a laser printer
  • Identifying the steps for using an inkjet cleaning solution

Hardware and Network Troubleshooting

  • Setting up a boot device priority
  • Running different parameters of the net share command
  • Analyzing domain names with nslookup
  • Analyzing the TCP/IP configuration with netstat
  • Analyzing network paths with tracert
  • Renewing an IP address
  • Stopping and restarting the print spooler service
  • Describing error codes
  • Identifying network cabling tools

Operating System Basics

  • Understanding elements of a notepad window
  • Examining file permissions
  • Changing the system's screen saver
  • Viewing the paging file information
  • Auto-hiding the taskbar
  • Labeling the Start menu of Windows 8
  • Creating a virtual PC machine

Operating System Administration

  • Changing the time zone
  • Showing hidden and system-protected files
  • Observing the Control Panel options in different views
  • Running different parameters of the chkdsk command
  • Configuring Performance Monitor
  • Viewing processes details in the task manager
  • Disabling certain applications and services at startup
  • Viewing sound card driver version
  • Creating a backup of a local disk
  • Changing a basic disk into a dynamic disk

Working with Windows 8/8.1

  • Installing Windows 8
  • Describing boot files

Working with Windows 7

  • Installing Windows 7 using VMware
  • Rolling back to a restore point
  • Turning on Windows 7 firewall logs
  • Configuring password policies
  • Creating a homegroup
  • Connecting to a remote desktop
  • Running power troubleshooter
  • Configuring the TCP/IP values
  • Understanding network card properties
  • Exploring installed applications
  • Customizing user account notification settings

Working with Windows Vista

Working with Mac OS and Linux

  • Identifying tools used in Mac OS and Linux
  • Working with local Ethernet connection
  • Listing files/directories
  • Understanding Linux commands
  • Verifying the working directory
  • Modifying ownership of a file
  • Creating and listing directories
  • Listing files of the current directory

Security

  • Identifying types of firewall
  • Describing types of viruses
  • Disabling the guest account
  • Configuring BitLocker for an identification field
  • Locking an iPhone with a password
  • Configuring settings to allow pop-ups

Network Services, Cloud Computing, and Virtualization

  • Configuring Windows 7 to use a proxy server
  • Understanding email protocols
  • Using Google's cloud services
  • Enabling hardware virtualization

Mobile Operating Systems and Connectivity

  • Activating Google Now
  • Downloading Instagram from the Google Play Store
  • Downloading Instagram from the App Store
  • Configuring email in Android
  • Disabling cellular data on an iPhone
  • Turning on personal hotspot of an iPhone
  • Setting up a VPN in Android
  • Connecting an iPhone to the Wi-Fi network
  • Establishing a Bluetooth connection
  • Turning on airplane mode of an iPhone
  • Viewing the iOS version

Troubleshooting Theory, OSs, and Security

  • Cleaning up the hard disk drive
  • Configuring system in the event of a BSOD
  • Running Disk Defragmenter in Windows 7
  • Running Microsoft Security Essentials and removing infected files
  • Identifying symptoms of problems with the mobile OS

Understanding Operational Procedures

  • Understanding personal safety while moving equipment
  • Identifying guidelines for effective communication

Appendix A

Appendix B

Appendix C

Exam Information

The 220-901 and 220-902 exams are a part of CompTIA's A+ certification. The CompTIA A+ course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities.

Prepare for the following certification

Career Prospects
  • Technical Support Specialist
  • Field Service Technician
  • IT Support Technician
  • IT Support Administrator
Exam FAQs
What is the format of the exam?
Performance-based and multiple choice questions
How many questions are asked in the exam?
The exam contains 90 questions.
What is the duration of the exam?
90  minutes
What is the passing score?

To pass CompTIA A+ 220-901 exam, you have to score at least 675 out of 900; and for CompTIA A+ 220-902 you require a passing score of 700 out of 900.

(on a scale of 0-900)

Table of Content

Here's What you will Learn

Lesson 1: Motherboards, Processors, and Memory

  • Identifying Components of Motherboards
  • Identifying Purposes and Characteristics of Processors
  • Identifying Purposes and Characteristics of Memory
  • Identifying Purposes and Characteristics of Cooling Systems
  • Summary
  • Exam Essentials

Lesson 2: Storage Devices and Power Supplies

  • Identifying Purposes and Characteristics of Storage Devices
  • Identifying Purposes and Characteristics of Power Supplies
  • Summary
  • Exam Essentials

Lesson 3: Peripherals and Expansion

  • Installing and Configuring Expansion Cards
  • Identifying Characteristics of Connectors and Cables
  • Input Devices
  • Output Devices
  • Input and Output Devices
  • Summary
  • Exam Essentials

Lesson 4: Display Devices

  • Understanding Display Types and Settings
  • Understanding Video Standards and Technologies
  • Summary
  • Exam Essentials

Lesson 5: Custom Configurations

  • Standard Thick Clients
  • Graphic and CAD/CAM Design Workstations
  • Audio/Video Editing Workstations
  • Virtualization Workstations
  • Gaming PCs
  • Home Theater PCs
  • Thin Clients
  • Home Server PCs
  • Summary
  • Exam Essentials

Lesson 6: Networking Fundamentals

  • Understanding Networking Principles
  • Identifying Common Network Hardware
  • Summary
  • Exam Essentials

Lesson 7: Introduction to TCP/IP

  • Understanding TCP/IP
  • Summary
  • Exam Essentials

Lesson 8: Installing Wireless and SOHO Networks

  • Understanding Wireless Networking
  • Installing and Configuring SOHO Networks
  • Summary
  • Exam Essentials

Lesson 9: Understanding Laptops

  • Understanding Laptop Architecture
  • Disassembling and Reassembling Laptops
  • Summary
  • Exam Essentials

Lesson 10: Understanding Mobile Devices

  • Understanding Mobile Devices
  • Summary
  • Exam Essentials

Lesson 11: Installing and Configuring Printers

  • Understanding Print Technologies and Imaging Processes
  • Installing and Configuring Printers
  • Performing Printer Maintenance and Upgrades
  • Summary
  • Exam Essentials

Lesson 12: Hardware and Network Troubleshooting

  • Troubleshooting Core Hardware Issues
  • Troubleshooting Mobile Devices, Printers, and Networking
  • Summary
  • Exam Essentials

Lesson 13: Operating System Basics

  • Understanding Operating Systems
  • Going Virtual
  • Preparing for the Exam
  • Summary
  • Exam Essentials

Lesson 14: Operating System Administration

  • Interacting with Operating Systems
  • Administrative Tools
  • Disk Management
  • Summary
  • Exam Essentials

Lesson 15: Working with Windows 8/8.1

  • Windows Editions
  • Installing Windows 8
  • Windows 8 Boot Methods
  • Summary
  • Exam Essentials

Lesson 16: Working with Windows 7

  • Windows 7 Editions
  • Installing Windows 7
  • The Windows 7 Boot Sequences
  • Windows 7 Features
  • Windows 7 Administrative Tools
  • Unique Control Panel Utilities
  • Networking and Windows 7
  • Windows 7 System Performance and Optimization
  • Summary
  • Exam Essentials

Lesson 17: Working with Windows Vista

  • Windows Vista Editions
  • Installing Windows Vista
  • The Windows Vista Boot Sequences
  • Windows Vista Features
  • Windows Vista Administrative Tools
  • Distinctive Utilities
  • Networking and Windows Vista
  • Vista System Performance and Optimization
  • Summary
  • Exam Essentials

Lesson 18: Working with Mac OS and Linux

  • Best Practices
  • Tools
  • Features
  • Basic Linux Commands
  • Summary
  • Exam Essentials

Lesson 19: Security

  • Common Prevention Methods
  • Common Security Threats
  • Workstation Security Best Practices
  • Working with Windows OS Security Settings
  • Mobile Device Security
  • Destruction and Disposal Methods
  • Securing a SOHO Network (Wireless)
  • Securing a SOHO Network (Wired)
  • Summary
  • Exam Essentials

Lesson 20: Network Services, Cloud Computing, and Virtualization

  • Understanding Network Services
  • Understanding Cloud Computing and Virtualization
  • Summary
  • Exam Essentials

Lesson 21: Mobile Operating Systems and Connectivity

  • Understanding Mobile Operating Systems
  • Network Connectivity and Email
  • Mobile Device Synchronization
  • Summary
  • Exam Essentials

Lesson 22: Troubleshooting Theory, OSs, and Security

  • Understanding Troubleshooting Theory
  • Troubleshooting Operating Systems
  • Troubleshooting Security Issues
  • Troubleshooting Mobile Issues
  • Troubleshooting Mobile Security Issues
  • Summary
  • Exam Essentials

Lesson 23: Understanding Operational Procedures

  • Understanding Safety Procedures
  • Understanding Environmental Controls
  • Understanding Policies, Licensing, and Privacy
  • Demonstrating Professionalism
  • Summary
  • Exam Essentials

Lesson 24: Appendix A

  • 3d Objects

Lesson 25: Appendix B

  • Videos: 220-901

Lesson 26: Appendix C

  • Videos: 220-902

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