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70-685 and 70-686 : Windows 7 Desktop Support and Administration

Windows 7 Desktop Support and Administration
ISBN : 978-1-61691-293-2
The Microsoft's MCSA: Windows 7, Enterpise Desktop Support Technician certification is an industry recognized credential. The certification is proof of a person's competence across a spectrum of skills including support end users who run Microsoft Windows 7 in a corporate environment.


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Here's What You Get

Exercises Flashcards Quizzes Glossary

Each lesson comes with Exercises, Flashcards & Quizzes. There is no limit to the number of times learners can attempt these. Exercises come with detailed remediation, which ensures that learners are confident on the topic before proceeding. Flashcards help master the key concepts. Glossary defines the key terms.

Exercise Questions
Glossary of terms

Test Prep & Practice Questions

uCertify provides full length practice tests. These tests closely follow the exam objectives and are designed to simulate real exam conditions. Each course has a number of test sets consisting of hundreds of items to ensure that learners are prepared for the certification exam.

Here's What You Get

Pre-assessments Questions
Full Length Tests
Post-Assessments Questions


Full Remediation

Each question comes with detailed remediation explaining not only why an answer option is correct but also why the incorrect answer options are incorrect.

Unlimited Practice

Each test can be taken unlimited number of times until the learner feels they are prepared. Learner can review the test and read detailed remediation. Detailed test history is also available.

Learn, Test and Review Mode

Each test set comes with learn, test and review modes. In learn mode, learners will attempt a question and will get immediate feedback and complete remediation as they move on to the next question. In test mode, learners can take a timed test simulating the actual exam conditions. In review mode, learners can read through one item at a time without attempting it.

Exam Information

The Pro: Windows 7, Enterprise Desktop Support Technician is part of MCSA: Windows 7 certification which comprises of two exams. It is a required part to the certification.

The certification is targeted at IT professionals who are involved with using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications.

Career Prospects

A Microsoft Certified Solutions Associate: Windows 7, Enterprise Desktop Support Technician Certified Professional has several career opportunities open up to them, including:

  • Desktop Support Technician
  • System Analyst
  • System Administrator
Exam FAQs
What is the exam registration fee?
USD 150

Pricing and taxes may vary from country to country.

Where do I take the exam?
The 70-685 exam is administered by Prometric at testing centers worldwide. Click here to find a testing center near you.
What are the pre-requisites of the exam?
While there are no official prerequisites to take the 70-685 exam both Microsoft and uCertify strongly recommend that the candidate should be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in an Active Directory domain environment.
How many questions are asked in the exam?
The exam contains 40-60 questions.
What is the duration of the exam?
120 minutes
What is the passing score?

(on a scale of 0-1000)

What is the exam's retake policy?

In the event that you fail your first attempt at passing the MCSA: Windows 7, Enterprise Desktop Support Technician exam, Microsoft's retake policy is:

  • If a candidate does not achieve a passing score on an exam the first time, the candidate must wait at least 24-hours period before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait at least 14-days before retaking the exam a third time.
  • If a candidate achieves a passing score on an exam, the candidate cannot take it again. Click here for more information.
What is the validity of the certification?
The MCSA certification has no expiration. The certification holder is certified for life unless the vendor changes its policy. Click here for more information
Where can I find more information about this exam?
To know more about the Windows-7-desktop, click here.

Table of Content

Here's What you will Learn

Lesson 1: Planning for the Installation of Windows 7

  • Choosing a Windows 7 Edition
  • Local Installation
  • Designing User State Migration
  • Virtualization Considerations
  • Planning and Managing Client Licensing and Activation
  • Summary
  • Chapter Essentials

Lesson 2: Automating the Deployment of Windows 7

  • Understanding and Designing Images
  • Choosing a Deployment Strategy
  • Imaging with the Windows Automated Installation Kit
  • Deploying Images with Windows Deployment Services
  • Using the Microsoft Deployment Toolkit 2010
  • Summary
  • Chapter Essentials

Lesson 3: Using the Command Prompt and PowerShell

  • Using the Windows Command Prompt
  • Using Windows PowerShell and the PowerShell ISE
  • Summary
  • Chapter Essentials

Lesson 4: Managing the Life Cycle-Keeping Windows 7 Up to Date

  • Keeping Windows Up to Date
  • Choosing an Update Tool
  • Using MBSA for Security Audits
  • Using Windows Server Update Services
  • Summary
  • Chapter Essentials

Lesson 5: Maintaining and Troubleshooting Windows 7

  • Identifying and Resolving Performance Issues
  • Using Windows RE
  • Managing Hardware in Windows 7
  • Troubleshooting Boot Issues
  • Summary
  • Chapter Essentials

Lesson 6: Configuring and Troubleshooting Application Issues

  • Installing and Configuring Software
  • Designing a Delivery Strategy
  • Designing a Deployment Strategy
  • Identifying and Resolving Software Failure Issues
  • Summary
  • Chapter Essentials

Lesson 7: Networking with Windows 7

  • Understanding Network Connectivity in an Enterprise
  • Resolving Names to IP Addresses
  • Using the Network and Sharing Center
  • Troubleshooting Network Connectivity Problems
  • Summary
  • Chapter Essentials

Lesson 8: Accessing Resources on a Network

  • Accessing Network Resources
  • Understanding Permissions
  • Identifying and Resolving Network Printer Issues
  • Summary
  • Chapter Essentials

Lesson 9: Managing Windows 7 in a Domain

  • Joining a Domain
  • Authentication vs. Authorization
  • Identifying and Resolving Logon Issues
  • Understanding User Profiles
  • Anti-Malware Software
  • Summary
  • Chapter Essentials

Lesson 10: Managing Windows 7 with Group Policy

  • Group Policy and the GPMC
  • Group Policy Settings
  • Summary
  • Chapter Essentials

Lesson 11: Managing Security in Windows 7

  • User Account Control
  • Security Policies
  • Designing BitLocker Support
  • Windows Firewall
  • Summary
  • Chapter Essentials

Lesson 12: Supporting Mobile Windows 7 Users

  • Configuring and Troubleshooting Wireless Connectivity
  • Troubleshooting Remote Access Issues
  • Understanding DirectAccess
  • Using BranchCache
  • Summary
  • Chapter Essentials

Lesson 13: Administering Internet Explorer

  • Managing Windows Internet Explorer Settings
  • Understanding Advanced Settings
  • Troubleshooting Internet Explorer Issues
  • Summary
  • Chapter Essentials

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