Scroll to top button

Windows 7, Enterprise Desktop Support Technician (Course & Lab)

ISBN : 9781616915032

Gain hands-on expertise in Microsoft 70-685 certification exam by 70-685 - Microsoft Windows 7, Enterprise Desktop Support Technician course and performance-based labs. Performance based labs simulate real-world, hardware, software & command line interface environments and can be mapped to any text-book, course & training. 70-685 - Microsoft Windows 7, Enterprise Desktop Technician certification program validates the skills and expertise of a candidate required for identifying cause of and resolving desktop application, networking, and security issues; managing and maintaining systems that run Windows 7 client.

The Windows 7, Enterprise Desktop Support Technician exam is part of MCSA: Windows 7 certification. It is a required part to the certification.

This certification is targeted at IT professionals involved with using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. It possesses the skills where candidates should be able to identify and resolve issues with desktop applications, networking, and security. Candidates should also be able to manage and maintain systems that run Windows 7 and support mobile users.

Glossary of terms
Pre Assessment Questions
Post Assessment Questions
Performance lab
Video tutorials
Exam related FAQs
What are the prerequisites for this exam? While there are no official prerequisites to take the 70-685 exam both Microsoft and uCertify strongly recommend that the candidate be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in an Active Directory domain environment.
What is the exam registration fee? USD 150
Where do I take the exam? The 70-685 exam is administered by Prometric at testing centers worldwide. Click here to find a testing center near you.
How many questions are asked in the exam? The exam contains 40-60 questions.
What is the duration of the exam? 120 minutes
What is the passing score? 700

(on a scale of 0-1000)

What is the exam's retake policy?

In the event that you fail your first attempt at passing the Windows 7, Enterprise Desktop Support Technician 70-685 exam, Microsoft's retake policy is:

  • If a candidate does not achieve a passing score on an exam the first time, the candidate must wait at least a 24-hour period before retaking the exam.
  • If a candidate does not achieve a passing score the second time, the candidate must wait at least a 14-day period before retaking the exam a third time.
  • A 14-day waiting period will also be imposed for the fourth and fifth subsequent exam retakes. A candidate may not take a given exam any more than five times per year (12 months). This 12-month period would start the day of the fifth unsuccessful exam retake. The candidate would then be eligible to retake the exam 12 months from that date. In order to take a given exam more than five times per year, a candidate must submit a request and obtain prior permission from Microsoft.
  • If a candidate achieves a passing score on an exam, the candidate cannot take it again.
What is the validity of the certification? The MCSA/MCITP certification has no expiration. The certification holder is certified for life unless the vendor changes its policy. Click here for more information
Where can I find more information about this exam? To know more about the 70-685-complete, click here.
Which certification covers this exam?
What are the career opportunities after passing this exam?

A MCSA/MCITP Certified Professional has several career opportunities open up to them, including:

  • Desktop Support Technician
  • System Analyst
  • System Administrator
  • Using the Windows Command Prompt
  • Using Windows PowerShell and the PowerShell ISE
  • Summary
  • Chapter Essentials
  • Keeping Windows Up to Date
  • Choosing an Update Tool
  • Using MBSA for Security Audits
  • Using Windows Server Update Services
  • Summary
  • Chapter Essentials
  • Identifying and Resolving Performance Issues
  • Using Windows RE
  • Managing Hardware in Windows 7
  • Troubleshooting Boot Issues
  • Summary
  • Chapter Essentials
  • Installing and Configuring Software
  • Designing a Delivery Strategy
  • Designing a Deployment Strategy
  • Identifying and Resolving Software Failure Issues
  • Summary
  • Chapter Essentials
  • Understanding Network Connectivity in an Enterprise
  • Resolving Names to IP Addresses
  • Using the Network and Sharing Center
  • Troubleshooting Network Connectivity Problems
  • Summary
  • Chapter Essentials
  • Accessing Network Resources
  • Understanding Permissions
  • Identifying and Resolving Network Printer Issues
  • Summary
  • Chapter Essentials
  • Joining a Domain
  • Authentication vs. Authorization
  • Identifying and Resolving Logon Issues
  • Understanding User Profiles
  • Anti-Malware Software
  • Summary
  • Chapter Essentials
  • User Account Control
  • Security Policies
  • Designing BitLocker Support
  • Windows Firewall
  • Summary
  • Chapter Essentials
  • Configuring and Troubleshooting Wireless Connectivity
  • Troubleshooting Remote Access Issues
  • Understanding DirectAccess
  • Using BranchCache
  • Summary
  • Chapter Essentials
  • Managing Windows Internet Explorer Settings
  • Understanding Advanced Settings
  • Troubleshooting Internet Explorer Issues
  • Summary
  • Chapter Essentials
  • Certification Objectives Map

Hands on Activities (Labs)

  • Using the ping command
  • Examining the path through the Internet routers to the destination
  • Modifying the path system variable
  • Terminating an application
  • Documenting PowerShell commands in a text file
  • Viewing system information
  • Installing MBSA
  • Running the MBSA tool
  • Installing WSUS
  • Adding an object
  • Clearing logs manually
  • Attaching a task to the log
  • Checking and clearing the logs
  • Checking for solutions
  • Starting the Print Spooler service
  • Cleaning up a disk
  • Restarting a service
  • Changing the startup type
  • Stopping the Print Spooler service
  • Performing the system restore
  • Displaying the list of device drivers
  • Managing paging file size for all drives manually
  • Identifying bad sectors in the disk drive
  • Getting the memory usage details
  • Identifying bad sectors using the command prompt
  • Adding a paging file to the other partition
  • Stopping a service
  • Showing processes from all users
  • Installing the WinZip application
  • Scanning the PC for unsigned device drivers
  • Uninstalling a non-essential program
  • Adding a user as a member of Administrators
  • Creating a desktop shortcut
  • Creating an application fix
  • Backing up a user certificate
  • Uninstalling an update
  • Finding the default gateway
  • Modifying a value in WINS Proxy
  • Joining a computer to a workgroup
  • Disabling a network connection
  • Configuring Internet Explorer to use a proxy server
  • Determining the proxy
  • Removing the current DHCP address
  • Checking the assigned DNS
  • Configuring Internet Explorer for LAN settings
  • Performing nslookup
  • Checking the network connectivity status
  • Diagnosing the network connection issue
  • Extracting the hosts file
  • Flushing the DNS cache
  • Removing a user from a group
  • Installing a shared network print device
  • Configuring and installing a printer
  • Adding a local printer
  • Troubleshooting hardware issues
  • Sharing a folder with another user
  • Sharing a network printer
  • Creating a user
  • Adding a user
  • Updating the kernel ensuring administrator permission
  • Updating kernel with the local administrator permission
  • Installing applications with the administrator permission
  • Checking the local administrator permission
  • Determining the logon context
  • Analyzing programs using Windows Defender
  • Configuring User Account Control
  • Enabling audit logon events
  • Enabling audit object access on a resource
  • Encrypting a file using EFS
  • Configuring account-lockout policies
  • Adding a certificate to a Windows 7 client
  • Removing encryption from an encrypted file
  • Creating a remote access dial-up connection
  • Creating a remote access VPN connection
  • Creating a new rule to block traffic
  • Adding a user certificate
  • Saving the Group Policy Object Editor file
  • Changing the pop-up blocker settings
  • Deleting the browsing history
  • Resetting the Internet Explorer settings
  • Modifying privacy settings